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Your privacy matters. Here's exactly how we protect it.

When you open an account with bingo live and deposit via DANA, OVO, GoPay or QRIS, your personal and payment information is encrypted and stored securely.

Data encryption on all transactionsDANA, OVO, GoPay and QRIS payment securityYour right to request account changes
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bingo live Your privacy matters. Here's exactly how we protect it.
PRIVACY CONTACT

How to reach us about your privacy

You can contact our privacy team about your account data, request corrections, ask for data access, or raise concerns any day of the week.

Live Chat Reach our privacy support team in real time via the chat widget in your account. Available during lobby hours; responses usually within 2 hours on weekdays and 4 hours on weekends.
Email Send detailed privacy requests, data-access forms or complaints to our support inbox. Verified requests receive a formal response with a timeline within 7 business days.
In-Account Messaging File privacy requests directly through your account settings under Privacy & Data. We log every interaction and confirm receipt the same working day.
DATA SECURITY

How we handle your information securely

Your account data and DANA, OVO, GoPay and QRIS payment records are protected by industry-standard encryption (TLS 1.2 or higher) on all transfers between your device and our servers.

Encryption & Storage

All account login, personal info and DANA/OVO/GoPay/QRIS payment details are encrypted in transit and at rest. Passwords are hashed with salted algorithms; we never store or view your payment card numbers.

Access Control

Only authorised support, compliance and fraud teams can access your account data. Each team member is trained on privacy law and signs a non-disclosure agreement before they can view any player information.

No Data Sales

We never sell your name, email, phone, address or game history to marketing firms, data brokers or third-party advertisers. Your information stays within bingo live or with trusted service providers under strict legal contracts.

Third-Party Vendors

Our payment processors (DANA, OVO, GoPay, QRIS), analytics partners and hosting providers handle your data under the same encryption and access limits we enforce. We audit vendor compliance annually.

Data Retention

Active account data is kept as long as you play with us. After account closure, transaction records and security logs are retained for 36 months where local law requires it for dispute resolution and financial compliance.

Your Rights

You can request a copy of all your stored data, correct any error, erase your account and associated records, or object to certain processing — where local law permits. Submit requests via live chat, email or in-account messaging and we'll respond within 7 working days.

Privacy questions we hear often

Read answers to the most common questions players in Indonesia ask about how bingo live handles your data, account security, payment privacy and your rights.

During registration we ask for your full name, email address, date of birth, phone number and residential address. We verify this information against your payment method when you first deposit via DANA, OVO, GoPay or QRIS to meet local financial compliance rules and prevent fraud.

We store a tokenised reference to your payment method — a safe lookup code — but not your actual card numbers or wallet credentials. When you deposit, our payment gateway encrypts the transaction directly with your bank or wallet provider. You authorise each deposit in real time; we never hold or re-use raw payment data.

Yes. Open live chat, email support or use in-account messaging to request a full data export. We will compile your registration details, deposit history, login logs, account activity and any support tickets into a structured file. Verified requests are fulfilled within 7 business days.

We retain your account records, transaction history and security logs for 36 months after closure. This supports regulatory compliance, fraud investigation and dispute resolution where local law permits. After 36 months, records are anonymised or deleted unless legal obligation requires otherwise.

We do not sell your personal information to marketers or data brokers. We only share data with payment processors (DANA, OVO, GoPay, QRIS providers), hosting services and fraud-prevention partners under strict confidentiality contracts. Each vendor is audited annually for compliance.

Contact our support team immediately via live chat. We will freeze your account, review recent login activity and payment history, and walk you through account recovery steps. Change your password as soon as the account is verified secure. We'll also check for unauthorized deposits or withdrawals.

Yes. Request corrections or deletion by contacting support. We update accurate information within 2 business days. For full account deletion, we'll erase personal data where local law permits, though some transaction records may be retained for regulatory compliance. Request via live chat, email or in-account messaging.

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