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How We Handle Your Account, Data and Payments

Your account security and payment safety matter to us. We've built our legal framework around protecting your personal information, verifying your deposits and withdrawals clearly, and keeping your…

Account verification on registrationDANA, OVO, GoPay and QRIS payment protectionData security & encryption standards
bingo live How We Handle Your Account, Data and Payments
REACH US ANYTIME

How to Contact Our Legal and Compliance Team

Email Support Send account security, data access or payment verification questions to [email protected]. We respond within 24 hours on business days.
Live Chat Open the chat widget in your account lobby. Our team is available 09:00–22:00 Indonesia time, every day, to handle policy questions and data requests.
Account Settings Visit Settings > Legal & Privacy in your account to review our full terms, download your data, or request changes to your personal information.
YOUR SECURITY PROMISE

How We Protect Your Account, Payments and Personal Data

Account Verification

When you register, we verify your identity using your phone number and email. On first withdrawal, we confirm your payment method and deposit history to prevent fraud and comply with local requirements.

Data Encryption

Your wallet, payment details and account history are encrypted in transit and at rest using industry-standard protocols. We audit access logs monthly to detect unauthorized activity.

Payment Processing

Deposits via DANA, OVO, GoPay and QRIS are processed through verified merchant accounts. Withdrawals require a matching payment method and identity re-confirmation for your protection.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you use the lobby. No third-party trackers follow you. You can disable non-essential cookies in account Settings.

Data Retention

Account data is held for the life of your account plus three years after closure for audit and compliance. You can request deletion of non-essential personal data at any time via email.

Dispute and Change Requests

If you believe your data is incorrect or your payment was processed wrongly, contact [email protected] with your account number and transaction ID. We investigate within 48 hours.

Legal, Privacy and Account Policy – Frequently Asked

When you close your account, your personal data is retained for three years for legal and audit purposes. After that period, we delete it. If you wish to request deletion of non-essential data before that date, email [email protected] and we'll process it within five business days.

Open Settings > Legal & Privacy in your account lobby and select 'Download My Data'. We'll prepare a file containing your registration details, account activity, deposit and withdrawal records, and send it to your email within 24 hours.

Yes. If a deposit via DANA, OVO, GoPay or QRIS doesn't appear in your wallet, or if a withdrawal was processed incorrectly, contact [email protected] with your transaction ID and we'll investigate within 48 business hours.

You can log into your account from any device — phone, tablet or desktop. If we detect a login from an unusual location or device, we may ask you to verify your identity by email link. This protects your account from unauthorized access.

We store your DANA, OVO, GoPay and QRIS payment information encrypted on file for as long as your account is active, so withdrawals process quickly. After you close your account, we retain it for two years for compliance, then delete it.

Open Settings > Communications in your account and toggle off 'Marketing Updates'. You'll still receive transactional emails (deposits, withdrawals, policy changes). To opt out entirely, email [email protected] with your account number and we'll update your preferences immediately.